How to Use Health Care Connect: A Step-by-Step Guide

Learn the steps to secure a family doctor in Burlington, Mississauga, Oakville, Hamilton, and Milton through online or phone registration. Get matched with local providers and ensure you receive the care you deserve.

February 5, 2025 3 min read

Health Care Connect is Ontario’s government-run program designed to help residents find a family doctor who is accepting new patients. This guide provides clear, straightforward steps to register with Health Care Connect, what information you’ll need, and what to expect during the process. Follow these steps to ensure you get the care you need as efficiently as possible.

Step 1: Confirm Your Eligibility

Before you begin, make sure you meet the basic requirements:

  • Ontario Residency: You must be a resident of Ontario.
  • OHIP Coverage: Have your Ontario Health Insurance Plan (OHIP) card available.
  • Current Patient Status: Typically, you should be without a regular family doctor or your current doctor is no longer accepting you.

Tip: If you’re new to Ontario or recently lost your primary care provider, you are likely eligible for Health Care Connect.

Step 2: Gather Your Information

Prepare the necessary details to speed up the registration process:

  • Personal Information: Full name, date of birth, and contact details.
  • OHIP Number: Your Ontario Health Insurance Plan number.
  • Medical History: A brief summary of any chronic conditions or ongoing health needs (this helps in matching you with the most suitable provider).

Step 3: Register with Health Care Connect

There are two main ways to register:

Option A: Online Registration

Option B: Register by Phone

  • Call the Hotline: Dial 1-800-445-1822.
  • Provide Your Information: Have your personal and OHIP details ready to share with the representative.
  • Follow Their Guidance: The representative will assist you through the registration process.

Pro Tip: Even if you register through one method, consider confirming your registration status with both options if available to ensure your application is active.

Step 4: Wait for Matching

Once your registration is complete, Health Care Connect will:

  • Review Your Application: They assess your information to determine your healthcare needs.
  • Match You with Providers: The program will then match you with a family doctor or clinic that is accepting new patients.
  • Contact You: You will be notified by phone or mail with details about your assigned provider.

Note: Wait times can vary based on your region and provider availability. It’s important to keep your contact information up to date and remain patient while the matching process takes place.

Step 5: Follow Up if Necessary

If you do not hear back within the expected timeframe:

  • Contact Health Care Connect: Reach out via the hotline at 1-800-445-1822 to inquire about your registration status.
  • Update Your Information: If there have been any changes in your contact details or health status, update your application as needed.
  • Keep Records: Document the date of registration and any correspondence for future reference.

Additional Tips for Success

  • Maintain Active Registration: While waiting, continue exploring additional options (such as registering with local health teams or using doktr.ca for immediate updates) so you’re not solely reliant on one method.
  • Stay Informed: Regularly check the Health Care Connect website or subscribe to updates from Ontario Health to be aware of any changes or additional steps.
  • Be Prepared for the Transition: Once matched, prepare for your first appointment by gathering any medical records, a list of medications, and questions you may have for your new doctor.

Conclusion

Health Care Connect is a valuable resource for Ontario residents looking to secure a family doctor when local clinics are at capacity. By following these clear, step-by-step instructions, you can streamline your registration process and increase your chances of being matched with a provider who meets your healthcare needs.

Take control of your healthcare today by registering with Health Care Connect and keeping your information current. For more updates and resources on finding a family doctor, visit doktr.ca or contact us for personalized support.

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