Effective Date: August 16, 2025
Last Updated: August 16, 2025
1. AGREEMENT TO TERMS
By accessing or using the website located at doktr.ca (the “Website”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Use (“Terms”), our Privacy Policy, and our Medical Disclaimer, which are incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Website.
The Website is owned and operated by OakPoint Digital Consulting & Management Inc., a corporation registered in the Province of Ontario, Canada (referred to as “Doktr.ca,” “we,” “us,” or “our”).
2. DESCRIPTION OF SERVICES
2.1 What We Are
Doktr.ca is a health information and physician locator resource that:
- Provides general educational content about the Ontario healthcare system
- Offers information to help individuals understand their options for finding and changing family physicians
- Operates a referral matching service to connect individuals seeking family physicians with healthcare providers who may be accepting new patients
2.2 What We Are Not
Doktr.ca is NOT:
- A medical provider, clinic, or healthcare facility
- A substitute for professional medical advice, diagnosis, or treatment
- An emergency medical service
- Affiliated with or endorsed by the Government of Ontario, Ontario Health, or any regulatory body
- A guarantee that you will be accepted as a patient by any physician
3. ELIGIBILITY
To use this Website, you must:
- Be at least eighteen (18) years of age, or the age of majority in your province or territory of residence
- Be capable of forming a binding contract under applicable law
- Not be prohibited from using the Website under any applicable law
If you are using the Website on behalf of a minor or another individual, you represent that you have the legal authority to do so.
4. USER SUBMISSIONS AND CONSENT
4.1 Information You Provide
When you submit information through our contact forms or physician matching service, you voluntarily provide personal information including but not limited to your name, email address, phone number, and general location.
4.2 Consent to Contact
By submitting your information through our physician matching form, you expressly consent to:
- Doktr.ca contacting you via email, phone, or text message regarding your inquiry
- Doktr.ca sharing your contact information with healthcare providers in your selected region who may be accepting new patients
- Receiving communications from healthcare providers who receive your information
4.3 Withdrawal of Consent
You may withdraw your consent at any time by contacting us at hello@doktr.ca. Upon receiving your request, we will:
- Cease all communications from Doktr.ca within five (5) business days
- Make reasonable efforts to notify healthcare providers who have received your information, though we cannot guarantee third-party compliance
4.4 No Guarantee of Physician Availability
Submitting your information does not guarantee:
- That a physician will contact you
- That any physician will accept you as a patient
- The timeline within which you may be contacted
- The quality or suitability of any physician who contacts you
5. INTELLECTUAL PROPERTY RIGHTS
5.1 Our Content
All content on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Doktr.ca or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
5.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only.
5.3 Restrictions
You may not:
- Reproduce, distribute, modify, or create derivative works from our content without express written permission
- Use any data mining, robots, or similar data gathering methods
- Use our trademarks, service marks, or trade names without authorization
- Frame or mirror any portion of the Website
- Interfere with or disrupt the Website or servers
6. PROHIBITED USES
You agree not to use the Website:
- For any unlawful purpose or in violation of any applicable laws
- To transmit any material that is defamatory, obscene, threatening, or invasive of privacy
- To impersonate any person or entity or misrepresent your affiliation
- To transmit viruses, malware, or other harmful code
- To interfere with other users’ enjoyment of the Website
- To collect or harvest personal information of other users
- For any commercial purpose without our prior written consent
- To submit false, misleading, or fraudulent information
7. THIRD-PARTY LINKS AND SERVICES
7.1 External Links
The Website may contain links to third-party websites, including healthcare providers, government resources, and other external sites. These links are provided for your convenience only.
7.2 No Endorsement
The inclusion of any link does not imply endorsement, approval, or control by Doktr.ca. We are not responsible for:
- The content, accuracy, or opinions expressed on third-party websites
- The privacy practices or policies of third-party websites
- Products or services offered by third parties
7.3 Healthcare Provider Relationships
Healthcare providers in our network are independent practitioners. We do not:
- Employ, supervise, or control any healthcare provider
- Guarantee the qualifications, quality of care, or availability of any provider
- Assume liability for any interactions between you and healthcare providers
8. DISCLAIMERS
8.1 No Medical Advice
THE WEBSITE PROVIDES GENERAL INFORMATION ONLY. NOTHING ON THIS WEBSITE CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF A QUALIFIED HEALTHCARE PROVIDER WITH ANY QUESTIONS REGARDING A MEDICAL CONDITION.
8.2 “As Is” Basis
THE WEBSITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- WARRANTIES OF MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
8.3 No Guarantee of Availability
We do not warrant that:
- The Website will be uninterrupted, secure, or error-free
- Defects will be corrected
- The Website or servers are free of viruses or harmful components
9. LIMITATION OF LIABILITY
9.1 Exclusion of Damages
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DOKTR.CA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:
- ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL
- ANY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE
- ANY DAMAGES ARISING FROM YOUR INTERACTIONS WITH HEALTHCARE PROVIDERS
- ANY DAMAGES EXCEEDING ONE HUNDRED CANADIAN DOLLARS ($100 CAD)
9.2 Basis of the Bargain
THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF DOKTR.CA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Doktr.ca, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Website
- Your violation of these Terms
- Your violation of any rights of a third party
- Any information you submit through the Website
11. GOVERNING LAW AND JURISDICTION
11.1 Governing Law
These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
11.2 Jurisdiction
You irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, located in the Regional Municipality of Halton, for the resolution of any disputes arising out of or relating to these Terms or your use of the Website.
12. DISPUTE RESOLUTION
12.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, you agree to first contact us at [EMAIL ADDRESS] to attempt to resolve the dispute informally. We will attempt to resolve the dispute within thirty (30) days.
12.2 Waiver of Class Action
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE TO RESOLVE ANY DISPUTES ON AN INDIVIDUAL BASIS ONLY AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
13. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website with an updated “Last Updated” date. Your continued use of the Website after any changes constitutes your acceptance of the new Terms.
We encourage you to review these Terms periodically.
14. TERMINATION
14.1 Our Rights
We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including if you breach these Terms.
14.2 Effect of Termination
Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms, together with the Privacy Policy and Medical Disclaimer, constitute the entire agreement between you and Doktr.ca regarding the Website.
15.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
15.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
15.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
15.5 Language
The parties have expressly requested that these Terms and all related documents be drafted in English. Les parties ont expressément demandé que la présente convention et tous les documents connexes soient rédigés en anglais.
16. CONTACT INFORMATION
If you have any questions about these Terms, please contact us:
OakPoint Digital Consulting & Management Inc. Operating as Doktr.ca
Email: hello@doktr.ca Oakville, Ontario, Canada
BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.